Refund & Policy

Last Updated: August 2026

At Memirova, we are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms outlined in this policy.

Return Eligibility

Memirova accepts return requests within 30 days after the date of delivery.

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • The item must include the original packaging, accessories, and any included materials.
  • The product must not have been damaged due to misuse, improper handling, or unauthorized modification.
  • Customers must contact Memirova customer service and receive return approval before sending any product back.

Returns sent without prior approval may not be accepted or processed.

How to Request a Return

To start a return request, please contact our customer service team:

Email: info@Memirova.com

Please provide the following information:

  • Order number
  • Customer name
  • Email address used for the order
  • Reason for the return request
  • Photos or videos of the product condition (if applicable)

Our customer service team will review your request and provide the next steps if your return is approved.

Please wait for return confirmation before shipping any product.

Return Process

Once your return request has been approved:

  1. Memirova will provide return confirmation and shipping instructions.
  2. Customers should securely package the product to prevent damage during transportation.
  3. The product should be shipped to the authorized return center provided below.
  4. Customers should keep the shipping receipt and tracking information until the return has been received and confirmed.
  5. After receiving and inspecting the returned item, Memirova will process the refund or replacement according to the applicable conditions.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

Returns Caused by Memirova

Memirova will provide free return service when the issue is caused by our responsibility, including:

  • Incorrect item received
  • Wrong product shipped
  • Product arrived damaged during delivery
  • Confirmed product quality issues
  • Defective products

For approved cases, Memirova will cover the reasonable return shipping cost.

Returns Caused by Customers

Customers are responsible for return shipping costs when the return is caused by personal reasons, including:

  • Changed mind after purchase
  • Ordered the wrong item
  • Selected the wrong size or variation
  • Product is no longer needed
  • Other reasons unrelated to product quality

Return shipping fees will be calculated according to the actual shipping cost charged by the carrier.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

To help us resolve the issue quickly, please provide:

  • Order number
  • Description of the problem
  • Clear photos showing the damage or defect
  • Photos of the package and shipping label
  • Video evidence if necessary to demonstrate the issue

After reviewing the provided information, Memirova will determine the appropriate solution, which may include:

  • Replacement
  • Refund
  • Return arrangement

Authorized Return Center

Approved returns should be shipped to our authorized return center in the United States.

Memirova Returns Department

Return Address:
5418 W. Roosevelt Rd
Chicago, IL 60644
United States

Before sending any return, customers must receive return approval from Memirova customer service.

Please do not send products before receiving return authorization. Returns sent without approval may not be accepted or processed.

Refund Processing

Once your returned item is received and inspected, Memirova will notify you regarding the approval or rejection of your refund.

If your refund is approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Memirova will process approved refunds within 5–7 business days after the refund confirmation.
  • The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
  • Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed, shipped, or fulfilled, cancellation may no longer be possible. In such cases, customers may request a return according to this policy.

Company Information

Memirova is a brand operated by BABYELEFANT TECHNOLOGIE LIMITED.

Business Address:Boulder, CO 80302 United States

Contact Us

If you have any questions regarding refunds, returns, or exchanges, please contact us:

Email: info@Memirova.com